Frequently asked questions
Got a question you need to ask, A general query that needs answered, Check out FAQ's first for the most common questions, 95% of questions are already answered ready for you.
If you cant find the answer in the FAQ page then drop us a message and we will get back to you within 24 hours.
Please note we are unable to assist you if you have already booked via a booking agent such as Expedia.com, Hotels.com, Booking.com ect as it is the booking agents policy that all queries must be directed via them.
Ask and we will tell
Does my room have WIFI, Is it free?
All our rooms have been tested to provide a good WIFI signal. WIFI is free to all hotels guests.
How do I get my freebie rewards for booking direct?
Your freebie rewards are really easy to claim, All you have to do is spend over £50 per room on a booking and add the freebie rewards bundle to your basket. This is shown at several stages of your booking.
What are the freebie rewards for booking direct on this website?
Freebie rewards is our free perks package for our customers who booked direct online.
I want to change my reservation/dates/cancel?
If you have booked using a online travel agent such as Booking.com, Expedia, Hotels.com, Travel Republic, Lastminute.com please contact your booking agent and they will assist you with your request.
Do you provide discounts or large parties/groups?
If you are booking more than 4 rooms for at least 2 nights our team may be able to offer you a discount. This is subject to availabilty and the dates your are wishing to book, The best option is to contact the hotel and and team will try our best to assist.
What is in my room?
All our rooms feature Iron/Ironing boards, Kettles, Tea and coffee facilities, towels, hairdryers, central heating radiators, ensuite with shower toilet and sink.
Can I book a seaview room?
Seaview rooms are provided on a first serve first come basis based on the person who requested and booked earliest receiving them first. They are subject to availability on the day of arrival. Please request this on the special request box while booking online.
Do you provide military discount?
Yes we provide a discount of 10% for any HOLDERS of the Offical Armed Forced Service discount card. The discount can only be used for the room of the card holder and must presented on arrival.
Is breakfast included in the price?
As an essential hotel we provide all the modern facilites without the other baggage and as such we do not provide free breakfast. Breakfast is available nearby at Wetherspoons for less than £3.00.
What time is your bar open until, are childern allowed in?
Our seaview bar is normally open until at least 11pm everyday, Childern are allowed in the bar until closing time.
What is advanced saver hotel/bar credit?
Advanced hotel/bar credit is another customer reward for customers who booked direct. It allows you to advance pay for bar/hotel credit and turn every £20 you credit buy into £30 to spend at the hotel.
Can I pay cash?
Yes our hotel accepts cash, AMEX, Matercard or Visa.
Do I have to pay a deposit, Can I pay on arrival?
Please note we are unable to offer full payment on arrival, All rooms are secured on a minimum of the first nights stay amount as a deposit payment.
Does your hotel have car parking?
Yes, We have a car parking subject to availabilty.
What time is check-in?
Check in time is 2pm onwards subject to availabilty of rooms, If you arrive earlier we can store your bags for a charge of £2.00 per bag.
What time is check-out?
Check-out is is 10am, We can store your bags for a charge of £2.00 per bag.
Do you provide hair dryers?
Yes all rooms have hairdryers built in.
Do you provide irons?
Yes all rooms have irons and ironing boards.
Can our rooms be located close together?
When you book as a group of multiple rooms, We always try to allocate you rooms as close together as possible. Please note however sometimes this is not possible, Priority is always given to direct bookings via this website first.
How far ahead can I book?
Online you can normally book 12 months in advance, If you need to book more in advance please call the hotel directly.
If I cancel does a cancellation fee apply?
If you have booked with a booking agent such as booking.com, expedia.com, hotels.com, laterooms ect a cancellation fee will always be applicable. These are viewing on you confirmation from your booking agent. For more inforemation on the relavent fees please contact your booking agent directly.
How do I know my booking is confirmed?
You will recieve a booking confirmation number and email from us confirming you stay, If you do not recieve this please check you first night stay amount has been taken from your bank account, If it has been taken your booking is confirmed.
Are the rates shown on this site per person or room?
All rates show are per room, However we sometimes apply a discount on rooms if fewer people are in them.
Do I need to provide my card details to make a reservation?
Yes all reservation require an active debit/credit card to book, We reserve the right to cancel any reservation with invalid card details.
Do bedrooms have telephones?
No, our rooms do not have telephones within them. You will however be able to get a mobile phone signal.
What TV channels can I get?
All our TVs have freeview and most are LG Smart TVs so you can log into your Amazon Prime, Netflix or Now TVs accounts.
Do you have smoking rooms?
No, All our rooms are non-smoking. We do have 1 double room that has a terrace attached to it, If this of benefit please book the courtyard double room.
What do I do if I am unhappy during my stay?
Please let us know as soon as possible so we can reslove any issues you have, Your satisfaction is our priority.
What facilities are provided for guests with disabilities?
Seafront419 is located in a victorian building built 144 years ago, As such we are limited with what services we can provide. We always recommend that you inform us of any disabilities in the special request box at time of booking.
Do rooms have fridges?
No, Our rooms do not have a fridge in them, However our staff are able to store medicine and limited other items in the hotels bar fridge if required.
Do you provide cots?
Our rooms are cosy compact spaces and as such most rooms will not fit a cot and we are unable to provide them.
Can I access the front door with my wheelchair?
Our building is 144 years old and is accessed via 7 steps and through our car park, as such you will normally have to fold up your pushchair/wheelchair to access the property.
I have a complaint, who do I contact?
If you are still at the hotel please speak to our reception team who will assist you, If you have left the hotel please email email@example.com
Can I pre-book a car parking space?
Sorry we do not offer prebooked parking, It is subject to availabilty on arrival.
I am travelling for business, Do you offer discounts?
We are able to provide discounts for business guests if you are booking multiple rooms. We also provide long stay discounts, Please call us directly to discuss your requirements.
I've left something at the hotel can you help?
We store all lost/left property for 3 months at which point the item is donated to charity.
Can I use the advanced saver hotel/bar credit for everything?
You can use your advanced credit for all bar purchases (Roll on the good times).
What is VIP venue hire?
VIP Venue hire is where you are able to book rooms and the entire bar for your group event, With options of private bar, VIP bottle services and other exclusive options. Prices start at £195 for a 8 hour booking. To enquire please email us and an events manager will contact you.
Do you have any age restrictions?
You must be a minimum of 16 years old to stay/book a room on your own, anyone under this age must have a person over 16 years of age in the room with them.
Are childern able to stay at Seafront419?
Seafront419 is very popular with familes, we do however have a minimum age restriction and all childern must be atleast 4 years of age. Any bookings with guests under 4 years of age may be refused entry to the hotel.
Is electric car charging free?
Electric car charging is due to be installed shortly.