

Frequently asked questions
Got a question you need to ask, A general query that needs answered, Check out FAQ's first for the most common questions, 95% of questions are already answered ready for you.
If you cant find the answer in the FAQ page then drop us a message and we will get back to you within 24 hours.
Please note we are unable to assist you if you have already booked via a booking agent such as Expedia.com, Hotels.com, Booking.com ect as it is the booking agents policy that all queries must be directed via them.
Freebie rewards is our free perks package for our customers who booked direct online.
Our freebie rewards bundle provides the following:
Free WIFI
Free Priority check-in (Subject to availability)
Free late-check out (1 extra hour in bed!)
Free welcome drink for your group at our bar
Please note freebie rewards are available only to direct bookings made on this website and are subject to a minimum booking cost of £50 per room.
Your freebie rewards are really easy to claim, All you have to do is spend over £50 per room on a booking and add the freebie rewards bundle to your basket. This is shown at several stages of your booking.
If you have not booked direct online on this website then unfortunately you are not eligible for any of our freebie rewards.
All our rooms feature Iron/Ironing boards, kettles, tea and coffee facilities, towels, hairdryers, central heating radiators, ensuite with shower toilet and sink.
In additional to this most rooms feature Smart TVs, Electronic blinds, Digital temperature controlled kettles, Designer toiletries, Demisting bathroom mirrors, Wireless charging points and USB sockets.
Our Jacuzzi rooms are the only rooms that currently feature air conditioning.
Seaview rooms are provided on a first serve first come basis based on the person who requested and booked earliest receiving them first. They are subject to availability on the day of arrival. Please request this on the special request box while booking online.
Please note our twin rooms are located low down in the building and do not have seaviews because of this.
Our family room for 6 is the only room that we guarantee will be seaview.
If you have booked using a online travel agent such as Booking.com, Expedia, Hotels.com, Travel Republic, Lastminute.com ect please contact your booking agent and they will assist you with your request.
If you have booked directly with the hotel you can message and we will try our best to help.
Please note our team will be unable to assist any guests who have not booked directly with the hotel on this website or via telephone.
If you are booking more than 4 rooms for at least 2 nights our team may be able to offer you a discount. This is subject to availabilty and the dates your are wishing to book, The best option is to contact the hotel and and team will try our best to assist.
If you are booking less than 4 rooms we are unable to provide any discount as we are a budget hotel.
If you are a business, government agency or corporate customer we offer a corporate discount scheme. Please message us for more information.
Yes we provide a discount of 15% for any HOLDERS of the Offical Armed Forced Service discount card. The discount can only be used for the room of the card holder and must presented on arrival.
You must book direct on this website to be eligible for military discount, Bookings via other channels/websites are not eligible for the discount.
Discounts of 10% off bar prices apply to all customers with military ID regardless of where you booked.
Please note we are unable to offer full payment on arrival, All rooms are secured on a minimum of the first nights stay amount as a deposit payment.
Your remaining balance wil be due upon arrival, You can pay cash, Visa and Mastercard.
We reserve the right to ask for ID on arrival to match the debit/credit card provided.
If you have a booked via a booking agent such as Booking.com, Expedia, Hotels.com, Late rooms your advanced payment is likely to be much higher, Please contact the booking agent directly to check.
Yes, We have a car parking subject to availabilty.
In normal circumstances we have enough spaces for all our guests on our main site, If this is full we have a nearby overflow car park.
We operate a double parking system on our car park and you may be required to leave your phone number on your parking permit for other guests if required.
We DO NOT GUARANTEE parking will be available on your arrival, In rare circumstances our car park may be full. In the event our car park is full a pay and display car park is located at the rear of the property. The rear car park features easy in and out access.
A charge of £7 per day, will apply to car parking.
If your car does not fit in our standard spaces and takes up more than 1 space (some long vans, SUV, people carriers) you will be charged for the spaces it occupies. For example if you take up 2 spaces you will be charged £14 per day.
If you have booked with a booking agent such as booking.com, expedia.com, hotels.com, laterooms.com ect a cancellation fee will always normally be applicable. The cancellation policies for these booking can be viewed on you confirmation from your booking agent. For more inforemation on the relavent fees please contact your booking agent directly.
If you have booked directly a charge of the first nights stay will be charged unless it is with 14 days of your arrival at which point we reserve the right to charge the full balance of your stay.
If you have booked direct we may be able to allow you to use your cancellation fee as credit for a future hotel stay.
When booking with us via any method you are confirming that you have cancellation insurance to cover any charges, We are able to provide a invoice for your claim.
You will recieve a booking confirmation number and email from us confirming your stay, If you do not recieve this please check you first night stay amount has been taken from your bank account, If it has been taken your booking is confirmed.
If you have booked on a booking agent such as booking.com, expedia.com, hotels.com or laterooms they will provide you with a booking reference number and confirmation email. If you do not recieve this please contact them directly to confirm your booking.
Sorry we do not offer prebooked parking, It is subject to availabilty on arrival.
Normally we have spaces on our main car park for, If this is full we have a overflow carpark nearby. Car parking is on a first come first served basis and we are unable to guarentee car parking.
Alarge pay and display car park (Bolton Street car park) is also located directly behind the hotel.
Seafront419 is located in a victorian building built 144 years ago, As such we are limited with what services we can provide. We always recommend that you inform us of any disabilities in the special request box at time of booking.
We will try our best to assist you with any needs you have, such as access to a fridge for medication and storage in the bar area for wheelchairs.
Please note the building is accessed via our car park and we have 7 steps into the building, You must be able to walk through the tight access carpark and steps to access our building.
The vast majority of our rooms involve at least 1 flight of stairs and unfortunately we do not have a lift. If you have mobility issues we would recommend considering our twin rooms which are all located on the ground floor.
If you are unsure of anything we advise that you check before you book with our team by sending us a message.
We store all lost/left property for 3 months at which point the item is donated to charity.
If you have left it in the last 3 months we can release you property to the main booker by visiting the hotel or alternatively release the item to a courier for you that you have sent to the hotel. UPS, DHL and My Hermes are couriers who offer this service.
We will need a written request sent to us via email before we can release you item.
You must be a minimum of 18 years old to stay/book a room on your own, anyone under this age must have a person over 18 years of age or over in the room with them.
All guests must be at least 4 years of age to stay at seafront419, any bookings with guests under this age may be refused entry to the hotel.
We are proud to be a Tesla Destination charging location, and have 2 x 22kw type 2 Tesla chargers and 1 standard non-tesla charger.
Car charging will be free to all guests who pay for and use our car park facilities.
All cars will still have to pay the standard car parking fee. For example if you book direct on this website the daily parking charge is £7.00 plus free charging.
If you have a electric car please add this in your booking notes or send us a message through your booking agent to advise us in advance.
